Principles, Passion & Performance
The culture at Flow is based on what we call The Three P Formula. It’s the act of balancing Principles of conduct with a Passion for results to deliver strong Performance, and it extends throughout all levels of our team. We believe this formula is key to building a fulfilling, trust-based work environment to ensure satisfied, productive, and profitable customers.
This is a much higher bar to clear than ethical behavior. It means we don’t put personal gain ahead of doing the right thing, in good times or bad. We work to establish trust, keep confidences and take responsibility for our mistakes.
The Flow team is committed to building constructive and effective work relationships. That means we listen to each other, our customers, and our stakeholders. We respect and listen to differing views, regardless of title or position. We’re diplomatic, tactful and accepting of cultural differences.
We deal with issues directly and plainly, in a timely manner and in the appropriate setting. This means we stay open to straight talk from others without getting defensive. We’re active listeners who can think on our feet and engage in productive, fact-based dialogue.
Every member of Flow "walks our talk" by keeping commitments and following up -- even if we’re unable to accommodate a request. It’s about taking responsibility for our actions, whatever the outcome.
Principled behavior without passion rarely yields high performance. Passion without principles may deliver high performance, but only in short, unsustainable bursts. The Flow team is committed to the consistent application of the Three P formula regardless of position or location. It defines how we treat each other, our suppliers and our customers.